Quality Policy
Quality
- We believe quality is defined by our customers.
- The direct measure of how well we are delivering on our quality commitment is the degree to which we meet our customers’ requirements and exceed their expectations.
- Our customers’ success is the most important factor in our long-term success.
- We are committed to providing quality products and services and quality performance to every customer, every time.
Performance Driven
- Verify that our services meet agreed requirements.
- Monitor, benchmark and continuously improve our business, and services, organization and employees’ performance.
- We recruit, develop, and retain highly qualified and motivated staff.
- Each employee takes ownership and is held accountable for the quality of their service and process.
- Empower each employee to be proactive in supporting continuous improvement.
Customer Focused
- Ensuring that the customer is the prime focus at all time.
- We must ask, listen and take action.
- Delight the customer by creating value.
- Make commitments we fully understand and believe we can meet.
- Satisfy our customers’ needs and expectations on time.
- React to customer feedback and complaints.
We strive to:
- Understand
- Communicate
- Maintain
- Create value
- Continually improve our quality Management system.